We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please follow the return process instructions.
Products are eligible for return if they are:
- Returned within 30 days of receipt
- Not worn, laundered, altered or otherwise used
- In a clean/unsoiled "as new" condition with original tags, labels and/or packaging
- Packed and shipped in a manner to prevent damage to the item in the return shipment
- Not a made to order, custom, discontinued or clearance items
- Additional restrictions may apply, please contact us at email@example.com for more information
In the unlikely chance that merchandise was damaged in shipment, please do not open or use the items until the carrier can inspect the shipment and a claim can be submitted.
Upon receiving your order:
- If the packaging appears opened or damaged, please notify the carrier immediately
- Check the contents of your package and verify that you received what was ordered against the confirmation email
- Retain all packaging materials if items are damaged or missing
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process Instructions:
- Go to the BET Store Returns Center and enter your email to start the return process
- Select the eligible item(s) and reason you want to return to generate an estimated refund
- Confirm Return and Refund
- Once approved, you'll be send a shipping label to print
- Follow instructions for proper shipping of return item(s)
- Once eligible item(s) are received, a credit will be issued (minus the return shipping cost) to the original payment method used for purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (minus the return shipping cost).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We do NOT process even exchanges. If you need a different size or color of an item you ordered, please place a new order when your return is processed.
If you have a question or problem, please call us at (844) 442-7737 or contact us via email at email@example.com. You may also get information about your order history under My Account in the top left of the BET Store.
All returns should be shipped to:
BET Store Fulfillment
C/O Harper + Scott
1018 Elm Hill Pike
Nashville, TN 37210